Privacy Policy

Renew is a recovery, wellness and self-optimisation studio located inside David Lloyd Health Club and Spa, Tees Barrage Way, Thornaby, Stockton-on-Tees, TS17 6QA.

For the purposes of this Privacy Policy, Renew is the data controller for the personal information we collect and use.

We may collect and use the following types of personal information:

• Name
• Email address
• Phone number
• Booking details
• Appointment history
• Package, voucher or membership details
• Payment-related information
• Enquiry details
• Messages sent by email, phone, text, WhatsApp, Instagram, Facebook or website forms
• Health, injury, surgery, pregnancy, medication, suitability or contraindication information where relevant to a therapy
• Waiver or consent form information
• Styku 3D body scan information, measurements, progress data or scan records where applicable
• Home rental enquiry details, including address/location where needed for rental arrangements
• Images or videos if you provide them to us or consent to us using them
• Website usage information, such as pages visited, device type, browser type and analytics data where analytics tools are used

Some Renew therapies may require us to ask for health, injury, surgery, pregnancy, medication, implant, device, contraindication or suitability information.

This type of information may be considered health information and may fall under special category data under UK data protection law.

We only collect this information where it is relevant to:

• Assessing whether a therapy may be suitable
• Supporting safe use of our services
• Recording consent or waiver information
• Managing appointments
• Responding to your questions
• Meeting legal, insurance or business record requirements

We do not collect health information for unnecessary reasons.

If you use the Styku 3D Body Scanner, we may collect body scan information, measurements, visual scan data and progress tracking information.

This information is used to help you track body shape, measurements, transformation progress, fitness progress and body composition-related changes over time.

Styku data is used only for the purpose of providing the body scanning and progress tracking service, unless you give separate permission for another use.

We will not publish or share your scan images, measurements or transformation data for marketing without your clear consent.

We use your personal information to:

• Manage bookings and appointments
• Provide Renew services
• Contact you about your appointment
• Respond to enquiries
• Manage packages, gift vouchers and account balances
• Assess suitability for therapies
• Record consent, waiver and safety information
• Provide home rental services
• Arrange pick-up, drop-off or support for home rental equipment
• Process payments and maintain business records
• Improve our services and customer experience
• Send service updates or relevant information where appropriate
• Manage reviews, feedback and customer support
• Maintain website security and performance
• Comply with legal, regulatory, tax, insurance and accounting obligations

We only use personal information where we have a lawful reason to do so.

Depending on the situation, our lawful bases may include:

We may contact you with updates, offers, service information or Renew news where you have agreed to receive this, or where it is otherwise lawful to do so.

You can opt out of marketing messages at any time by contacting us at: info@renew-wellness.co.uk

We will not sell your personal information to third parties for marketing.

We may share limited personal information where necessary with trusted service providers who help us run the business, such as:

• Online booking providers
• Payment processors
• Website hosting providers
• Email or communication providers
• IT support providers
• Analytics providers
• Professional advisers, accountants, insurers or legal advisers
• Practitioners providing services through Renew where relevant to your booking
• Home rental logistics or support providers where applicable

We only share information where necessary and appropriate.

We may also share information where required by law, regulation, insurance, legal claims or safeguarding concerns.

Renew may use third-party platforms including, but not limited to:

• Acuity or Squarespace Scheduling for bookings
• Payment processors
• Email services
• Google services such as Google Analytics, Google Maps or Google Search Console
• Instagram and Facebook
• Cloudinary or similar media hosting services
• Website hosting and domain providers

These third parties may process personal data according to their own privacy policies. Customers should review their policies where relevant.

Renew may use third-party payment processors to handle payments securely.

We do not store full card details on our own website.

Payment providers may collect and process payment information in order to complete transactions, prevent fraud and meet legal obligations.

Our website may use cookies and similar technologies to:

• Make the website work properly
• Understand how visitors use the website
• Improve website performance
• Monitor traffic and page usage
• Support marketing or analytics where enabled

Where required, we will ask for cookie consent.

You can usually control cookies through your browser settings.

If the website uses Google Analytics, Meta Pixel or other tracking tools, these will be included in the cookie notice or cookie banner if supported.

We keep personal information only for as long as needed for the purposes it was collected.

This may include:

• Booking and customer records kept for business, tax, insurance or legal purposes
• Health, waiver or suitability records kept where needed for safety, insurance or legal record purposes
• Payment and transaction records kept for accounting and tax purposes
• Marketing consent records kept until you unsubscribe or ask us to remove them
• Styku body scan data kept while you are actively using the service or where needed to provide progress tracking, unless deletion is requested and no lawful reason requires us to keep it

Retention periods may vary depending on the type of information and the reason it is held.

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, disclosure or alteration.

This may include:

• Using secure systems where available
• Limiting access to personal information
• Keeping records only where needed
• Using password-protected systems
• Using trusted third-party providers
• Keeping health and suitability information restricted to those who need it

No system can be guaranteed completely secure, but we aim to handle your information responsibly and carefully.

Under UK data protection law, you may have the right to:

• Ask for a copy of your personal information
• Ask us to correct inaccurate information
• Ask us to delete information in certain circumstances
• Ask us to restrict processing in certain circumstances
• Object to certain uses of your information
• Withdraw consent where we rely on consent
• Ask for your information to be transferred in certain circumstances
• Complain to the Information Commissioner’s Office

To exercise your rights, contact: info@renew-wellness.co.uk

Where we rely on your consent, you can withdraw that consent at any time.

This includes consent for marketing, testimonials, before-and-after images, promotional images, body scan images or other optional uses of your information.

Withdrawing consent does not affect processing that took place before consent was withdrawn.

Renew services are generally intended for adults.

If a person under 18 uses Renew services, we may require parent or guardian consent.

We do not knowingly collect personal information from children for marketing purposes.

We will not use your photo, video, testimonial, review, scan image or transformation content for marketing unless you have given permission.

If you give permission and later change your mind, contact us and we will stop using the content where reasonably possible.

Content already printed, shared or published may not always be possible to fully remove from third-party platforms, but we will take reasonable steps where possible.

If you enquire about or rent equipment from Renew, we may collect information needed to manage the rental, such as:

• Name
• Contact details
• Address or location
• Rental item
• Rental period
• Deposit/payment information
• Delivery, pick-up or drop-off arrangements
• Equipment condition or return details
• Communication history

This information is used to manage the rental, provide support, protect the equipment and maintain appropriate business records.

Our website may contain links to third-party websites, booking platforms, social media platforms or payment providers.

We are not responsible for the privacy practices of those third-party websites.

You should read their privacy policies before providing personal information to them.

If you have a concern about how we use your personal information, please contact us first so we can try to resolve it.

Email: info@renew-wellness.co.uk

You also have the right to complain to the Information Commissioner’s Office: https://ico.org.uk/

We may update this Privacy Policy from time to time.

The latest version will be available on our website.

If you have any questions about this Privacy Policy or how your personal information is handled, contact: